Shipping, Returns & Warranty

Shipping  ·  Returns & Warranty

Dispatch & Fulfilment

Orders approved before 3:00 pm AEST, Monday–Friday, leave our Gold Coast warehouse the same afternoon. Where stock is held at a regional depot (Sydney, Melbourne, Perth) we dispatch from that site to reduce transit time.

Service Territories

  • Australia & New Zealand — every postcode.
  • Pacific Islands, USA, UK — quotation on request.
  • PO Boxes — Australia Post only.
  • Parcel Lockers — accepted with photo-ID verification.

Freight Options & Charges

  • Australia Post Regular — default service ex Gold Coast.
  • Australia Post Express Post — fastest network service ex Gold Coast.
  • Direct Freight Express — bulky, heavy or restricted items; overnight to most east-coast metros.
  • Australia · cart < A$180 — from A$12.50 flat-rate Regular (some bulky items excluded).
  • Australia · cart ≥ A$180 — Free* Regular on qualifying products.
  • New Zealand — live rate at checkout.
  • *Bulky, hazardous or courier-restricted items may attract a surcharge or require Direct Freight; exact costs appear after you sign in and enter your address.

Indicative Transit Times ex Gold Coast (Business Days)

LocationRegularExpress PostDirect Freight LocationRegularExpress PostDirect Freight
Sydney NSW2–51–31–2Townsville QLD3–62–43–4
Melbourne VIC2–51–32–3Cairns QLD3–62–41–3
Brisbane QLD1–31–31–2Darwin NT7–114–77–9
Canberra ACT2–51–32–3Alice Springs NT7–114–79–12
Adelaide SA3–62–42–3Hobart TAS4–72–45–7
Perth WA (metro)6–103–57–9Launceston TAS4–72–45–7
Newcastle NSW2–51–31–2Broome WA8–125–710–14
Sunshine Coast QLD1–31–31–2Ballarat VIC3–52–44–5
Geelong VIC3–52–44–5Bunbury WA6–104–68–10
Auckland NZ5–103–6—Christchurch NZ6–104–7—
Wellington NZ6–104–7—Queenstown NZ7–115–8—

IMPORTANT : Transit times are a guide only supplied by Australia Post and Direct Freight. Public holidays, severe weather and peak periods can extend these windows.

Tracking & Delivery Monitoring

A live tracking link is emailed on the evening of dispatch. We ask that you monitor progress and ensure someone is available during delivery hours. Australia Post parcels that require a signature are redirected to the nearest Post Office if no one is home.

Authority to Leave & Redelivery Fees

  • Authority to Leave (ATL) transfers risk to the customer once the carrier records delivery to the nominated safe-drop. Parcels lost after ATL delivery are not insured.
  • Deliveries occur Monday–Friday, 09 : 00 – 17 : 00. Incorrect addresses or repeated unsuccessful attempts may attract a redelivery fee at carrier rates.

Approved Carriers

  • Australia Post — Regular, Express Post, International Registered / Express
  • Direct Freight Express — bulky, heavy or restricted items (overnight east-coast metros, road elsewhere)

To nominate a different carrier, please contact Customer Service before ordering.

Limited Local Pickup

Pickup from Ashmore QLD can be arranged for select items. Call (07) 5609 4910 to confirm stock and schedule collection.

International Shipping

  • Sent via Australia Post International Standard or Express with insurance.
  • Dangerous Goods (e.g. lithium batteries) or oversize parcels cannot be exported.
  • Australian GST is removed at checkout; buyer pays local duties and taxes.
  • Warranty items must be returned to Australia at the customer’s cost; replacements ship freight-free.

Returns, Warranty & Intended Use

All products are protected by the Australian Consumer Law and include a minimum 12-month manufacturer warranty. Extended-warranty upgrades are available at checkout.

14-Day Change-of-Mind / Incorrect Purchase

  • Request an RA within 14 days of delivery.
  • Products must be factory-sealed & in original condition. Restocking fee (may exceed 30 %) applies to opened, used or incomplete returns.
  • Return freight is the customer’s responsibility; outbound freight is non-refundable. The outbound shipping is removed from the refund value, if originally "free shipping" then a minimum of $12.50 or the true original cost of shipping is applied for larger items.

Intended Environment & Warranty Exclusions

  • Install within manufacturer specifications for temperature, humidity and IP rating.
  • Moisture ingress, connector corrosion, salt spray, extreme heat (> 50 °C) or unauthorised modification void warranty.

Return Authorisation Procedure

  1. Email [email protected] or call (07) 5609 4910 for an RA number.
  2. Ship goods to:
    InFront Technologies — RA #####
    PO Box 278, Upper Coomera QLD 4209
  3. Confirmed warranty faults are returned to Australian & NZ customers freight-free.

Manufacturer Technical Support

BrandPhoneSupport Site
Swann Security1300 138 324support.swann.com
Western Digital1800 429 861support.wdc.com

Last updated : 8 May 2025

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