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QUICK QUESTIONS:
Our order fulfillment process is very fast, one of the fastest in the industry. Orders placed before 4PM (Sydney Time) are dispatched immediately to start their journey via one of the above shipping methods.
Due to many variants in customer addresses, product sizes, times that couriers come and go from our premises, we will choose the best option for shipping your parcel. However, if you have any specific requirement please email or call us to discuss your needs.
There are "Humans" throughout the sales process, from website product management, picking, dispatch, long haul couriers to the delivery man knocking on your front door. So it is important that if something does not go according to plan you are understanding and reasonable when following us up, it is our intention to deliver to our promises.
We use various methods of Carriers, these include Australia Post, Express Post, Fastway Couriers, TNT and EMS - we can also use any courier of your choice.
It is very simple, most items are sent via Australia Post - this covers every address in Australia including PO BOXES. We place your items into a carton, label it and take it to the post office.
We tend to prefer TNT or Fastway when delivering to a business address and AusPost for home addresses, only because the parcel is taken to the local Post Office if you are not home and it makes it easier for collection at the end of the day.
The short answer is "most of the time", due to a massive product range we may not have the item available in our Sydney branch. It is important before coming to collect that you call first to confirm the item is available for sale.
If you are not at home when the Carrier tries to deliver your parcel, a calling card will be left and you will need to either go to the Post Office to collect or call the courier company to make other arrangements.
Carriers operate 9am-5pm, Business Days (Monday to Friday) - no one has the power to make any carrier deliver at any particular time during the day. If you use tracking supplied to you via our automated system, this will give you an idea of where your parcel is in the delivery process. The carriers simply say your parcel will be delivered between 9am and 5pm therefore we cannot be more specific than that.
We offer Free Shipping on some products, this has been factored into our pricing structure. Not all products are free due to size/weight or other factors outside our control. To find out the cost of shipping, simply add products to your shopping cart and the shipping charge will be displayed. For overseas customers, you will need to register and create an address, the shopping cart will then update the shipping charge.
Free Shipping only applies only to shipping locations within Australia
Orders outside of Australia will need to be quoted before you purchase or system generated once you have registered.
We ship overseas however there are some VERY strict guidelines that we will adhere to:
The freight charge will appear during the checkout process & we do ship to all parts of Australia.
We ship to PO Boxes however there must be street address with landline phone number as the bill to address. PO Boxes only option is Australia Post.
We use a combination of Australia Post and Couriers to deliver our products and you may occasionally receive 1 or more shipments. It is important that when you order you have the delivery where someone is available to receive and sign for the item.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws.
If you are a consumer under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period for which a remedy may be available can vary from product to product, depending on factors such as the nature of the product and the price. InFront Technologies adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
All products sold through InFront Technologies are covered by a minimum of 12 Months Manufacturers Warranty. Some products where stated have longer warranties, these are stated in the product listing.
Extended Warranties: For piece of mind, we offer the purchase of extended warranties these are purchased at the time of sale. This simply extends the manufactures warranty by the period purchased.
Installation: Installation of the products purchased are at the customers expense, our products are sold with the purpose of the customer completing the installation. Should an installed product become faulty, it is the customers responsibility to have the product uninstalled & returned.
Change of Mind Purchases
The buyer may within seven (7) days of receipt of any Goods claim the right to return any Goods that are damaged in transit, or delivered after an agreed date of arrival to the buyer, if the goods are not in accordance to the customer's order. If the buyer fails to notify Us in writing of its claim for rejection and its reasons therefore within such a period, the buyer will be deemed to have accepted such consignment. A request for cancellation of any order by the buyer, wrong selection or change of mind must be notified to Us in writing no later than (7) days prior to any quoted delivery or consignment dates and must be agreed to by Us. As a condition of accepting such cancellation, InFront Technologies may, at its discretion, require the buyer to pay a 20% cancellation /restocking fee, or freight charge determined by Us in order to recover any costs or loss (including, but not limited to, any loss of profits) incurred. InFront Technologies reserves the right to refuse to accept return of Goods that have been already installed or opened from original packaging or which are no longer in returnable/ saleable condition. This includes marked or damaged retail packaging, handled goods, or product that is not in perfect re-saleable condition. Customer must provide a copy of original receipt, with returned goods.
There are several options for returning products, we recommend contacting the manufacturer in the first instance as they are able to troubleshoot and come up with options to solve your problems. The List of Contact details are below.
Should you need to return the items to us you will need to call 02 8814 6008 or email us to obtain a RA Number then send your item to:
InFront Technologies (RA NUMBER)
PO Box 3282
DURAL NSW 2158
InFront will pay for the returned postage back to the customer however it is the customer responsibility to pay for the item to be returned to us. Where an item is DOA(Dead on Arrival) InFront will pay all associated costs in exchanging the item except overseas purchases where this will be treated on a case by case basis.
Some items will not be accepted for return unless faulty, these include cut cable, consumables or items that have been used or damaged.
| Brand / Manufacturer | Support Phone Number | Brand Website |
| Swann | 1300 138 324 | Swann Support Website |
| Western Digital | 1800 429 861 | WD Support Website |
We understand our business and can give you great advice on a massive range of products.
99.9% of purchases are dispatched the same day from our Sydney or Melbourne Warehouse. Your Purchase is Trackable and Fully Insured.
We use Paypal to process your credit card or Paypal account, being the worlds largest online payment processor your information is 100% secure.
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