Shipping, Returns & Warranty

Dispatch & Fulfilment

Orders approved before 3:00 pm AEST, Monday–Friday, leave our Gold Coast warehouse the same afternoon. Where stock is held at a regional depot (Sydney, Melbourne, Perth) we dispatch from that site to reduce transit time.

Where We Ship

We ship Australia Post from our Gold Coast warehouse to Australia, New Zealand, Fiji and the United Kingdom. Choose your country at checkout for live Standard and Express rates — no quotation needed for these destinations.

• Australia — every postcode (Regular, Express Post and Direct Freight for bulky items).
• New Zealand — Australia Post Standard and Express to every NZ postcode.
• Fiji — Australia Post International Standard and Express (parcels up to 20 kg).
• United Kingdom — Australia Post International Standard and Express (parcels up to 20 kg).
• PO Boxes — Australia Post only.
• Parcel Lockers — accepted with photo-ID verification.

Freight Options & Charges

• Australia Post Regular — default service ex Gold Coast.
• Australia Post Express Post — fastest network service ex Gold Coast.
• Direct Freight Express — bulky, heavy or restricted items; overnight to most east-coast metros.

• Australia · cart < A$180 — from A$12.50 flat-rate Regular (some bulky items excluded).
• Australia · cart ≥ A$180 — Free* Regular on qualifying products.
• New Zealand, Fiji & United Kingdom — live Australia Post Standard and Express rates at checkout.
• ^*Bulky, hazardous or courier-restricted items may attract a surcharge or require Direct Freight; exact costs appear after you sign in and enter your address.

Indicative Transit Times ex Gold Coast (Business Days)

IMPORTANT : Transit times are a guide only supplied by Australia Post and Direct Freight. Public holidays, severe weather and peak periods can extend these windows.

Tracking & Delivery Monitoring

A live tracking link is emailed on the evening of dispatch. We ask that you monitor progress and ensure someone is available during delivery hours. Australia Post parcels that require a signature are redirected to the nearest Post Office if no one is home.

Authority to Leave & Redelivery Fees

• Authority to Leave (ATL) transfers risk to the customer once the carrier records delivery to the nominated safe-drop. Parcels lost after ATL delivery are not insured.
• Deliveries occur Monday–Friday, 09 : 00 – 17 : 00. Incorrect addresses or repeated unsuccessful attempts may attract a redelivery fee at carrier rates.

Approved Carriers

• Australia Post — Regular, Express Post, International Registered / Express
• Direct Freight Express — bulky, heavy or restricted items (overnight east-coast metros, road elsewhere)

To nominate a different carrier, please contact Customer Service before ordering.

Limited Local Pickup

Pickup from Ashmore QLD can be arranged for select items. Call (07) 5609 4910 to confirm stock and schedule collection.

International Shipping

We regularly ship CCTV and security equipment overseas to New Zealand, Fiji and the United Kingdom via Australia Post International Standard or Express. Rates and delivery options appear automatically when you select your country at checkout.

• Sent via Australia Post International Standard or Express with tracking (and insurance cover as provided by the service).
• Parcels to Fiji and the UK are accepted up to 20 kg per package (subject to Australia Post size limits).
• Dangerous Goods (e.g. lithium batteries) or oversize parcels cannot be exported.
• Australian GST is removed at checkout; the buyer pays any local duties and taxes.
• Warranty items must be returned to Australia at the customer’s cost; replacements ship freight-free where applicable.

Returns, Warranty & Intended Use

All products are protected by the Australian Consumer Law and include a minimum 12-month manufacturer warranty. Extended-warranty upgrades are available at checkout.

14-Day Change-of-Mind / Incorrect Purchase

• Request an RA within 14 days of delivery.
• Products must be factory-sealed & in original condition. Where a return is approved, a restocking fee of up to 40% of the product price may apply depending on the condition of the return (including opened, used or incomplete returns).
• Return freight is the customer’s responsibility; outbound freight is non-refundable. The outbound shipping is removed from the refund value, if originally "free shipping" then a minimum of $12.50 or the true original cost of shipping is applied for larger items.

Intended Environment & Warranty Exclusions

• Install within manufacturer specifications for temperature, humidity and IP rating.
• Moisture ingress, connector corrosion, salt spray, extreme heat (> 50 °C) or unauthorised modification void warranty.

Return Authorisation Procedure

1. Email [email protected] or call (07) 5609 4910 for an RA number.
2. Ship goods to:
   InFront Technologies — RA #####
   PO Box 278, Upper Coomera QLD 4209
3. Confirmed warranty faults are returned to Australian & NZ customers freight-free.

Manufacturer Technical Support